B-SAFE · Requests, Complaints & Feedback
Requests, complaints, compliments and comments — handled on time.
Log, route and resolve FOI, EIR and SAR requests, complaints and feedback against statutory deadlines, with full correspondence history.
B-SAFE · Requests, Complaints & Feedback
Log, route and resolve FOI, EIR and SAR requests, complaints and feedback against statutory deadlines, with full correspondence history.
Automatic clocks for FOI, EIR and SAR with reminders and escalation.
Assign, acknowledge and respond with templated correspondence.
Dashboards surface themes, hotspots and lessons learned.
Everything below is part of the Requests offering on G-Cloud.
Each case opens its own timeline with deadlines, owners and correspondence — so responses go out on time, every time.
Requests works on its own — or alongside the other seventeen systems, sharing one record so nothing is re-keyed.
Hosted in UK or EEA Tier 3 data centres, independently assured, with a clean exit whenever you need it.
A 30-minute walkthrough tailored to your team — or find Bondap on the Digital Marketplace.